FAQ – Pietra Manila

Frequently Asked Questions

Your tiles will carefully be loaded unto our truck. Our own driver and helper will assist with the unloading of the tiles in your site.
o If you do not have an official unloading dock or convenient driveway to dismount your order, please make sure to meet our team at a certain point in your location for safe turnover.
o Customers are liable to secure gate passes and special entry permits for the smooth delivery of their orders. For special instructions, please contact our team at pietramanila@gmail.com.
In the unlikely event that your order arrives damaged, incorrect or faulty, Pietra will replace the affected tiles.
o All claims must be notified to pietramanila@gmail.com (Attention: Returns & Replacement) within 48hrs of delivery being made to ensure replacements are from the same batch. Detailed photos are required for insurance purposes. We will send a photo guide to ensure this step is as smooth as possible.

No, all sales are final. Partial returns, spares and leftover tiles will not be accepted for return or exchange. We suggest keeping unused pieces in back storage in case you do future repairs that will require you to break and replace tiles. Please note that our tiles are sold per box. Number of tiles and the square meter per box is indicated on our product description. Please make sure to double check your quantity before ordering in order to reduce waste.

Delivery